Visitor Services and Retail Manager
Job Type: Full-time (40 hours including lunch breaks). Normal working hours will include regular weekend working.
Salary: £18,000 per annum
Reporting to: Curator
Purpose of role: To ensure the best possible visitor and retail experience by managing the Visitor Services Team to deliver high standards of customer services.
This is a new and exciting opportunity at the Museum of East Asian Art in Bath, promoting East Asian art and culture. As Visitor Services and Retail Manager, you will ensure the best possible visitor and retail experience by managing the Visitor Services Team to deliver high standards of customer services. This is a full-time position which will require flexibility with regular weekend working.
The Museum of East Asian Art aspires to provide better visitor services and improve its retail performance. There are plans to improve facilities in the museum shop and build capacity in the Front of House team (staff and volunteers). This new post is key to developing the museum’s shop and leading staff and volunteers to deliver excellent customer service and visitor experience. This position offers an exciting opportunity for someone who has a vision and believes that he / she can make a difference.
The Museum is a 7-day operation throughout the year and regularly hosts events outside its core public opening hours, so this post involves regular weekend work and requires flexibility to work occasionally outside normal working hours. Time off in lieu will be provided.
We are looking for a highly organised individual with relevant management and retail experience, who is commercially astute and committed to excellent customer service. As we are a small team, the post will be self-supporting in standard IT skills (Microsoft Office – Word/ Excel/etc.) and you should be able to analyse data, produce reports and understand how to drive both turnover and profit levels. You will be a team-player with excellent communication and interpersonal skills, flexible and willing to take on responsibilities as required.
Please return the Application Form along with your CV, Equal Opportunities Monitoring Form and a covering letter explaining why you are the right person for this position to: firstname.lastname@example.org
Deadline for applications: Wednesday 2 December 2015 (5pm)
Interview date: Friday 11 December 2015
Please note that we are unable to accept incomplete or late applications